There is a saying stating that customer is always right. That applies to any kind of business and if you are an intelligent businessman, you would not want to mess with your customers and risk losing your business in the long run.
This particular story shows some entrepreneurs are not yet aware of this golden rule. While some people might think that the erring party was judged prematurely, there is no doubt that the power of these customers was enough to put a dent on the reputation of the business and eventually made it lose its credibility. That’s something you should avoid if you are in the field of business.